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Your data choices with idompet88

Your idompet88 account brings the lobby, wallet and support desk together, so this Privacy Policy sets out how we collect and use the data behind that account flow.

Account dataCookie choicesMalaysia wallet recordsPrivacy requests
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idompet88 Your data choices with idompet88
CONTACT PATHS

Three privacy contact paths

You can reach us through the same service desk used for account matters, but privacy requests are handled with a separate check before we make changes. Tell us what you want to access, correct, remove or ask about, and include the account detail we request in the chat or email form. We may ask for extra proof before changing personal data or releasing records.

Team online

Live chat privacy check

Use live chat when you are signed in and need a quick privacy check. Our team can confirm your account identity, record your request and move sensitive changes to a safer follow-up channel when needed.

Email data request

Send privacy questions by email when you need a written trail. Include your account name, the data area involved and a short reason, so we can locate records without asking you to repeat sensitive details.

Wallet record query

For payment data tied to Touch 'n Go, GrabPay, Boost dan FPX, contact support with the transaction reference shown in your wallet. We use that reference to trace privacy records, not full banking credentials.

ACCOUNT CARE

Six ways we protect your data

Privacy controls are part of how we run the account, wallet and lobby, not an afterthought. We limit internal access, separate support records from payment credentials and keep security logs so unusual…

Account checks

When you open an account, we collect the details needed to identify you, keep login access working and match wallet activity to the correct profile. We avoid asking for extra personal data where a lighter check is enough.

Cookie use

Cookies help us keep your session active, remember language settings and spot repeated failed access attempts. Some cookies are needed for the site to work, while analytics cookies help us understand page errors and device issues.

Payment records

Touch 'n Go, GrabPay, Boost dan FPX transactions create references that help us match deposits, withdrawals and balance checks. We store transaction IDs, timing and status, while sensitive banking details stay with the payment provider.

Security logs

We keep login times, device signals, IP data and account activity records to detect unusual access and protect your wallet. These logs are checked only by staff who need them for security, support or legal duties.

Retention periods

We keep account and payment records only for the time needed to run the service, meet legal duties, handle disputes and answer privacy requests. After that, records are deleted, anonymised or archived with tighter access.

Change requests

You can ask us to correct account details, provide a copy of certain records or explain how a data point is used. We verify the request first so another person cannot change your profile.

Seven answers about your privacy

These privacy answers cover the data questions we receive most often from Malaysia account holders. They explain what we collect, why we keep certain records, how cookies work and how you can ask us to correct or access your data. If your request involves a payment record, please include the wallet reference rather than sending banking credentials in chat.

We collect account details you provide, login records, device data, cookie signals, wallet references and support messages. We use these records to run your account, protect access, process requests and answer privacy questions.

Payment references from Touch 'n Go, GrabPay, Boost dan FPX help us match wallet activity to your account and trace service issues. We do not need your full banking credentials to answer a privacy request.

Yes, you can ask for a copy of certain account records we hold about you. We first confirm your identity, then provide data that can be shared without exposing another person's privacy or security records.

You can ask us to correct account details that are wrong or out of date. We may request proof before making the change, especially where the detail affects wallet access, identity checks or account security.

Cookies store session and device signals so the site can keep you signed in, remember settings and detect access issues. You can adjust browser controls, but some required cookies are needed for account functions.

Only staff and service providers with a work reason can access relevant records. Access is limited by role, and sensitive payment or security data is handled through controlled systems rather than open chat.

Retention depends on the record type, legal duties, dispute needs and security reasons. We keep data for as long as needed for those purposes, then delete, anonymise or archive it with restricted access.

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